BA, UX & Accessibility Services

BA, UX & Accessibility Services

Crafting a seamless, end-to-end User Experience

We want to partner and co-design with you from the beginning of a project straight through to the end. We understand the importance of a user-centred approach, and believe in taking you on the journey with us.

BA (Business Analysis) Services

Typically, Business Analysts get involved in the initial phase of the project. Before any development can start, the BA works closely with client stakeholders in order to identify and document business requirements. At Catalyst, this activity usually results in the creation of user stories. In an agile environment, business analysis is a continuous function, where the BA analyses the currently prioritised business requirements for the next sprint and documents them in such a way that they can be developed and tested later on.

 Some of the things we do:
- Analysing business needs
- Identifying business problems
- Analysis and consultation on processes
- Designing solutions for business problems
- Solution assessment and validation
- Facilitating and leading workshops
- Elicitation and gathering of requirements
- Documenting requirements
- Creating wireframes, diagrams, matrices
- Gap analysis
- Stakeholder interaction and coordination

UX (User Experience) Design Services

What is Interaction Design?

Interaction design is the process of taking the requirements and converting them from "what needs to be done" to "how it will be done". The aim of this portion of the design work is to translate the business needs into a usable interface for the application/website audience. The process is iterative and is part of the broader graphic design process.

Conceptual Model

From the requirements document and functional specification, the first step is to determine the conceptual model for the activity or interaction. If the site being developed has an ecommerce component, then users will have a mental model of a shop. Understanding the conceptual model, or the user's mental model, of an interaction helps us to design that interaction.

Activity Flow Diagrams/User Stories

Now we have a conceptual model for the interaction, we will take an activity and develop a process flow diagram and/or a user story. These are a series of steps from the beginning of the interaction to the successful completion of the activity is documented. The entire activity is described, from the user inputs, to the system responses.

Wireframe/Screenflow Prototypes

Wireframes are used to illustrate potential layouts and spatial relationships between page elements. For complex interactions, screenflows are developed. A screenflow is a series of wireframes that works like a slide show and is based on an Activity Flow or User Story.

Usability Testing

Observing a user interact with the prototypes is the best way to get feedback. We prefer to do this one on one, using a small set of subjects. Keeping the testing overhead low means that we can conduct more tests, more often. Our experience is that sitting down with a subject and using our skill and experience to ask the right questions gives the best results.

Contextual Usability Testing Of Developed System

The purpose of this testing is to see the application being used in the context of the users' environment. Once again, an over the shoulder interview type test is used. Using a small number of test subjects, we can conduct a number of short tests a number of times.




What is Web Accessibility?

According to W3C, Web accessibility enables people with disabilities to perceive, understand, navigate, and interact with the web, as well as contribute to it.

Web accessibility includes all types of web-impacting disabilities including visual, auditory, physical, speech, cognitive and neurological.

Not just for people with disabilities. Web accessibility principles benefit all sorts of users including older people, people with short-term disabilities and those learning a second language.

More about our accessibility services


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