A support package is a pre-purchased bundle of time which is used by Catalyst staff to provide support when requested by the library.
Support Package
Pre-purchased hours of work for our team to be available to your library. Time can be used in many ways, such as development on your Koha instance, training sessions, advising your team and answering any questions that you may have.
Days are calculated at 8 working hours per day. This indicates effort rather than the duration of work.
| Packages | Weka | Kaka | Tui | Kakapo |
| Number of tickets | 1 | Multiple | Multiple | Multiple |
| Support | up to 4 hours | 1.5 days | 4.5 days | 9 days |
| Validity † | One-off | 4 months | 6 months | 12 months* |
| Costs ex GST | $700 | $2,100 | $6,300 | $12,600 |
† Unused hours after the end of the support timeframe will be used towards general bug fixing and feature development of Koha.
*If a Kakapo package is open, response to urgent and critical requests is guaranteed within 1 working day.
All prices stated are exclusive of GST