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New Zealand’s Ministry of Justice transforms their eLearning experience with Tōtara
Learn how New Zealand’s Ministry of Justice increased their LMS usage by 100% with the THRIVE platform built with Tōtara Learn.
The Ministry of Justice (MoJ) works across all three arms of the government: the executive, the legislature, and the independent judiciary. Protecting individuals’ rights, and freedoms and ensuring a safe and just society through people-centred justice services. Delivering a wide range of justice services requires a thorough training programme for over 3,500 employees nationally and five generations of learners. Moreover, MoJ needed a platform to support their Learning and Development strategy within an industry focusing on business and system improvement.
Opportunity
Previously, MoJ used an outdated and restricted system with poor usability. It contained a large volume of content, lacked organisation and structure, and employees struggled to locate or miss training due to limited accessibility. Additionally, this system was ineffective for monitoring compliance, training needs or progression.
As a result, MoJ experienced a lack of clarity amongst the workforce, low training motivation and engagement, and difficulty in measuring compliance.
The Ministry of Justice was looking for a solution that would:
- offer a custom-branded theme and a consistent experience on multiple devices across 103 locations
- provide a blended onboarding experience to new recruits
- support high levels of traffic
- integrate with current HR systems to streamline onboarding and reporting, whilst offering employees learning relevant to their current role
- handle customised plugins.
Solution
MoJ partnered with Tōtara partner, Catalyst to build a highly customised and configured all-encompassing Tōtara Learn called Thrive. This learning management system hosts MoJ’s complete Skills Matrix and training modules and can generate compliance.
Intuitive, accessible, future-proofed, and engaging
“Catalyst took the time to understand what we wanted, it had to be intuitive, accessible, future-proofed, and engaging, with the ability to push the boundaries of online learning, whilst complimenting and enhancing our large body of blended learning materials. Catalyst can always be counted on to enthusiastically work alongside us to build creative, technical solutions.”
Tania Hawkins, People Capability Manager at the Ministry of Justice.
Key features included:
- A cohesive learning system: Thrive automatically connects the skills matrix with technical training to generate employee learning plans.
- Remote training: Thrive enables employees to train when they have the time – regardless of physical location.
- Comprehensive data insights: Thrive enables team managers to accurately identify skill gaps and track development progress.
- Real-time training needs analysis: Thrive data feeds into regional and national training needs analysis, providing a clear picture of ‘real-time’ trending skill gaps that can be met with national solutions instead of multiple local options.
The Ministry of Justice and the Catalyst Tōtara team continue to innovate with Thrive’s functionality. As the needs for this platform grow, so does open source technology, enabling Catalyst to deliver an advanced solution continually.
We couldn't have done this without Catalyst
“We are constantly challenging Catalyst, and pushing Thrives’ functionality and they are continually providing the solution and helping us to grow our learning experiences and opportunities, we couldn’t have done this without Catalyst.”
Tania Hawkins, People Capability Manager at the Ministry of Justice.
Results
Since launching Thrive in 2015:
- use of the LMS has increased by over 100%
- user feedback has been extremely positive
- some business groups are regularly promoting specific courses, while others develop tailored learning plans for their staff
- almost 80% of Ministry employees have accessed Thrive, and 64% have returned to do more than one course.
Since the Skills Matrix’s open source code was released, other New Zealand government agencies have adopted it.
We can really see the difference we are making to the Ministry
“We are delighted with how easily Thrive has integrated into the Ministry. Our business groups are embracing the chance to promote learning within their teams and now that the initial launch is over, they are starting to explore the extensive reporting options available. It’s been exciting talking with the different business groups and being able to tailor reports and learning programmes specific to their requirements. We can really see the difference we are making to the Ministry”
Andrea Lambell, Senior Solutions Advisor Systems at the Ministry of Justice.
eLearning support
At Catalyst, we are proud to support MOJ achieve their learning goals with Thrive using Tōtara Learn. If you're considering shifting LMS platforms or taking your LMS content to the next level, we're happy to help. Contact us today to discuss if Tōtara is the solution for you and your learners.
