Digital experience reviews

Discover how you can better serve your community online. Our digital experience reviews are designed to be fast, focused, and actionable. Choose from a targeted digital review or a complete bundle covering accessibility, usability, and design.

Request a review
021 025 009 edited

Remove the guesswork

Our digital experience reviews provide strategic clarity before you invest resources. We assess against WCAG 2.2 AA standards, Nielsen's usability heuristics, and visual design best practices. You discover what's broken, the impact on communities, and which improvements deliver most value.

What you receive

  • Straightforward findings connecting problems to real impact on the people you serve.
  • Actionable recommendations prioritised by value and effort: know exactly what to tackle now and what can wait until later.

  • A ready-to-implement backlog your team understands and can action immediately.
  • Follow-up session with our team to answer questions, clarify priorities, and ensure you're ready to act.
Request a review

How digital experience reviews work

1. Define focus together

We work with you to understand your goals and identify three key user journeys to review. We focus our assessments where it matters most to communities you serve.

2. Assess thoroughly

We evaluate your digital services against established standards and best practices. Accessibility against WCAG 2.2 AA. Usability against Nielsen's heuristics. Visual design for clarity, consistency, and engagement.

3. Report clearly

You receive straightforward findings connecting problems to real impact. Clear priorities showing what to fix first based on value and effort. Actionable recommendations your team understands and implements.

4. Support implementation

Follow-up session with our team to answer questions, clarify priorities, and help you move forward confidently. We ensure you understand findings and feel equipped to act.

Choose a package

Web accessibility review

Best for: Organisations needing accessibility compliance clarity, wanting to serve users with disabilities effectively, or preparing for web accessibility requirements.

What we assess: Three key user journeys against WCAG 2.2 AA criteria. Thorough audit identifying where you meet standards and where improvements are needed.

What you receive: Accessibility summary report with percentage pass/fail. Prioritised backlog of issues with clear, actionable recommendations. Follow-up session with our team answering questions and clarifying next steps.

Request web accessibility review

Usability & visual design review

Best for: Organisations wanting to improve ease of use, reduce abandonment, strengthen brand consistency, or increase engagement and conversions.

What we assess: Three key user journeys against Nielsen's 10 usability heuristics. Visual design evaluation covering layout, typography, colour, imagery, hierarchy, and brand consistency.

What you receive: Combined usability and visual design report with heuristic scores and design insights. Prioritised improvements list with recommendations. Follow-up session exploring actionable next steps.

Request usability & design review

Customer experience bundle

Best for: Organisations wanting comprehensive understanding before major improvements, seeking holistic view of customer experience, or needing strategic clarity about multiple experience dimensions.

What we assess: Key user journeys across all three dimensions. Accessibility against WCAG 2.2 AA. Usability against Nielsen's heuristics. Visual design and engagement using best-practice principles.

What you receive: Combined CX report with integrated insights across accessibility, usability, and design. See how improvements in one area benefit others. Actionable, prioritised recommendations. Backlog ready for your team. Extended follow-up session developing improvement roadmap.

Request complete CX bundle

Beyond the assessment

  • Implement improvements yourself using the clear guidance and prioritised backlog we provide. Many organisations successfully action recommendations with internal teams.
  • Build capability through training when your team needs upskilling to implement improvements confidently. Expert-led workshops in accessibility, usability, and design best practices.
  • Partner with us for implementation when internal capacity is limited. We work through the backlog systematically while transferring knowledge to your team.

Explore workshops Discuss implementation

036 040 011 edited

Why partner with Catalyst for a digital experience review

Tier 2 supplier on the Government Digital Marketplace

Recognised expertise helping organisations meet WCAG requirements whilst building products that genuinely serve all users.

Evidence-based assessment, not opinions

We evaluate against established standards, including WCAG 2.2 AA, Nielsen's heuristics, design best practices. Objective findings, not subjective preferences.

Nearly 30 years improving digital experiences

95% customer satisfaction over nearly three decades. 250+ New Zealand organisations trust us to help them serve communities effectively.

Realistic prioritisation

Recommendations prioritised by impact and feasibility. Focus resources where they create most value for communities you serve.

Fixed pricing, no surprises

Know investment upfront. No scope creep. No unexpected costs. Straightforward engagement for predictable budgets.

Know what you need to fix now, and what can wait with our digital experience reviews

Book a review

Frequently asked questions

It depends on how much of your digital ecosystem needs reviewing. Typically it's within 2-3 weeks following a similar format to this:

  • Week 1: Define scope and conduct assessment.
  • Week 2: Prepare prioritised recommendations.
  • Week 3: Deliver report and follow-up session. Fast enough for timely clarity, thorough enough for confident action.

Our team will have an initial conversation with you and agree a timeline with you before any work starts.

Minimal preparation required. Access to digital services we're reviewing, brief context about your goals and audiences, and someone available for scoping discussion and follow-up session. We handle the assessment work.

Contact us to discuss what you're experiencing and trying to achieve. We'll provide honest guidance about which review serves your situation best. 

Yes. Reviews work at any stage: live services, staging environments, prototypes, or designs. Earlier assessment often prevents expensive fixes later. We adapt our approach to what you need.