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Mahara support packages

Get advice and assistance from the team that maintains Mahara.

Mahara characters from different locations

Get advice and assistance from the team that maintains Mahara.

We provide enterprise-level support for clients whose Mahara sites we do not host. If you require one-off support or would like to engage with us on a more continuous basis, you can purchase one of our support packages. Talk to us today about how Mahara can help your organisation.

Support packages
Number of tickets1MultipleMultipleMultiple
Support *up to 4 hours1.5 days4.5 days9 days
Validity †One-off4 months6 months12 months
Costs (US Dollars) ‡$700$2,000$6,000$11,520

* Days are calculated at 8 working hours per day. This indicates effort rather than duration of work.
† Unused hours after the end of the support time frame will be used towards general bug fixing and feature development of Mahara.
‡ Local taxes may apply.

Benefits of Catalyst support

  • You receive advice and support from the team that maintains and develops Mahara.
  • We diagnose issues on your instance of Mahara, provided we have the required access.
  • We provide you with the code to solve issues you have on your instance of Mahara.
  • Bug fixes you sponsor are prioritised.
  • Your organisation is acknowledged in the upcoming release notes of the version of Mahara for which you funded bug fixes and new features.
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Support examples

  • Investigating and fixing a bug in your Mahara installation.
  • Setting up templates.
  • Advising you on the implementation of Mahara at your organisation.
  • Developing features.
Mahara support illustration

Need something a bit more special?

If none of our standard support packages work for you, please contact us to discuss your specific requirements. We can tailor a package to your needs, be that around custom development, contributing back to Mahara, design, training, or ongoing support, and managed services.