Mahara support packages
Get advice and assistance from the team that maintains Mahara.
Get advice and assistance from the team that maintains Mahara.
We provide enterprise-level support for clients whose Mahara sites we do not host. If you require one-off support or would like to engage with us on a more continuous basis, you can purchase one of our support packages. Talk to us today about how Mahara can help your organisation.
| Packages | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Number of tickets | 1 | Multiple | Multiple | Multiple |
| Support * | up to 4 hours | 1.5 days | 4.5 days | 9 days |
| Validity † | One-off | 4 months | 6 months | 12 months |
| Costs (US Dollars) ‡ | $700 | $2,000 | $6,000 | $11,520 |
* Days are calculated at 8 working hours per day. This indicates effort rather than duration of work.
† Unused hours after the end of the support time frame will be used towards general bug fixing and feature development of Mahara.
‡ Local taxes may apply.
Benefits of Catalyst support
- You receive advice and support from the team that maintains and develops Mahara.
- We diagnose issues on your instance of Mahara, provided we have the required access.
- We provide you with the code to solve issues you have on your instance of Mahara.
- Bug fixes you sponsor are prioritised.
- Your organisation is acknowledged in the upcoming release notes of the version of Mahara for which you funded bug fixes and new features.
Support examples
- Investigating and fixing a bug in your Mahara installation.
- Setting up templates.
- Advising you on the implementation of Mahara at your organisation.
- Developing features.
Need something a bit more special?
If none of our standard support packages work for you, please contact us to discuss your specific requirements. We can tailor a package to your needs, be that around custom development, contributing back to Mahara, design, training, or ongoing support, and managed services.